SHIPPING POLICY
๐ FREE SHIPPING
We offer FREE shipping to the following destinations:
• United States ๐บ๐ธ
• United Kingdom ๐ฌ๐ง
• European Union ๐ช๐บ
• Canada ๐จ๐ฆ
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For other destinations, see shipping costs in the "Shipping" section on each product page (right side, below the checkout button).
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We ship worldwide.
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โฑ๏ธ PRODUCTION & DELIVERY TIME
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Each piece at Idollsworkshop is handcrafted to order. Production time varies by item:
• Busts: 6-8 weeks
• Painted Life Casts: 2-3 weeks
• Simple Life Casts: 1-2 weeks
We'll confirm the timeframe when you place your order.
TOTAL DELIVERY TIME = Production Time + Shipping Time
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๐ SHIPPING METHODS & TIMES
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Spain (MRW): 24-72 hours after shipment
International (DHL Express): 2-6 business days after shipment
All shipments include full tracking information.
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๐ IMPORTANT: CONTACT INFORMATION REQUIRED
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To ensure successful delivery, we MUST have:
โ Your email address
โ Your phone number
Both DHL and MRW require a phone number for delivery. Without it, your package cannot be shipped. Any delays caused by missing contact information are the customer's responsibility and are not covered by our returns policy.
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๐ SHIPPING RESTRICTIONS
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• We do not ship to P.O. Boxes (except United Arab Emirates)
• All items are shipped to physical addresses only
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๐ฐ CUSTOMS & DUTIES
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For international orders, customs fees, duties, or import taxes may apply depending on your country's regulations. These charges are the customer's responsibility and are not included in the shipping cost.
We recommend checking with your local customs office if you have questions about potential fees.
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๐ฆ PACKAGING & INSURANCE
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Every piece is:
• Carefully packaged with premium materials
• Fully insured during transit
• Shipped with detailed tracking
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Your collector's piece will arrive safe and sound!
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